Mon to Sat: 9:00am to 6:00pm
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Aitchison Society, Lahore
Mon to Sat: 9:00am to 6:00pm
Aitchison Society, Lahore
At Fembridge Communication, we deliver premium offshore Business Process Outsourcing (BPO) and consulting services designed to empower ambitious global brands. With expertise serving fast-growing clients in sectors including fintech, telecom, ride‑hailing, food delivery, and e‑commerce, we focus on driving measurable outcomes—whether it’s improving customer satisfaction, reducing costs, or scaling support capabilities.
Years Of
Experience
Completed
project
We begin by understanding your business, goals, customer journey, and pain points. Whether you're a startup scaling fast or an enterprise optimizing efficiency, we tailor a solution that aligns with your objectives, KPIs, and operational needs.
Next, we build your dream team—handpicking agents, analysts, or creatives best suited for your industry. We combine human excellence with advanced technology platforms to ensure seamless communication, compliance, and performance from day one.
With full onboarding, knowledge transfer, and QA frameworks in place, we go live with confidence. Our support teams operate 24/7/365, handling chat, voice, email, KYC, surveys, or sales—delivering on SLAs and customer expectations without fail.
We don’t stop at delivery. Through real-time dashboards, weekly reporting, feedback loops, and QA evaluations, we optimize processes, coach teams, and implement insights—ensuring continuous growth, efficiency, and client satisfaction.
Years of Experience
Team members
Successful Projects
Satisfied Clients
Customer Experience Manager, AirAsia
Fembridge helped us scale our multilingual support team during high-growth periods. The transition was smooth, and CSAT scores improved by over 20% within the first 3 months.
Director of Operations, Careem
Working with Fembridge has been a game-changer for our ride-hailing operations. Their voice and chat agents deliver consistently fast and accurate support across regions.
Head of Support, Revolut
Fembridge’s KYC and screening solutions exceeded our expectations. Their compliance accuracy and turnaround time helped us maintain trust while expanding our user base in new markets.
VP Customer Ops, Zain Telecom
We saw a 30% reduction in call handling times thanks to Fembridge’s optimization processes. Their agents are well-trained, professional, and aligned with our brand voice.
Global Support Lead, Uber Eats
Fembridge enabled us to maintain 24/7 omnichannel support across multiple geographies. Their flexibility and responsiveness make them a true strategic partner.
Operations Lead, Glovo
Fembridge provided us with agile live chat support during a time of rapid growth. Their team understood our KPIs and consistently outperformed benchmarks.
